As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At  veroniqueatelier.com, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across United Kingdom and Internationally and make sure that you deserve the highest quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

We offer free shipping on all orders in United Kingdom (UK).

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time for United Kingdom

Handling time: 1-2 Days (Monday to Friday)

Transit time:  2-4 Days ( Monday to Friday)

Cut Off Time- 3.00 PM 

Handling, Transit, and Order Cut-off Time for Other Countries

Handling time: 1-2 Days (Monday to Friday)

Transit time:  2-15 Days ( Monday to Friday)

Cut Off Time- 3.00 PM 

All orders ship the same day if placed before 3.00 PM 

Our cut-off time for daily processing orders is 3.00 pm, so if you order after 3.00 pm, the order will be processed the following day.

What happens after I place an order?

You’ll receive a confirmation email from us after your order is placed, containing your order number and your order receipt. 

Please check your spam folder for the confirmation email if you don’t see it in your inbox.

If you don’t receive a confirmation email, please email us info@veroniqueatelier.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

How do I check the status of my order?

Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email info@veroniqueatelier.com and we will assist you from there.

Business Name: Vernonique Atelier

Address: 2 Frederick St, London WC1X 0ND, United Kingdom

Contact Us:
+44 7404 887094
info@veroniqueatelier.com

Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM

30-Day Easy Free Returns

At veroniqueatelier.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

Return Policy Details:

Return Window: You can return items within 30 days of receiving your order.

Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.

Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.

How to Return an Item:

Contact Customer Service: Reach out to our customer service team at  info@veroniqueatelier.com to initiate your return. Provide your order number and the reason for the return.

Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.

Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.

Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.

Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.

Refund Process:

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.

Refund: After inspection, we will process your refund. It may take 3 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.

Exchanges:

Please give us a call or send us an email to discuss any issues you are experiencing with your product, and we will do our best to make it right for you.

Non-Returnable Items:

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.

Customer Service:

Business Name: Veronique Atelier

Address: 2 Frederick St, London WC1X 0ND, United Kingdom

Contact Us:

+44 7459 952309
info@veroniqueatelier.com

Business Hours:

Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed